Frequently Asked Questions (FAQ)


An envelope is comprised of the documents you send for signature, and the recipient and other information that you associate with it.

Learn more about Sending Envelopes.

Templates are commonly used documents or forms that are ready to send out using DocuSign.

Learn more about Using Templates.

Yes, users may customize their notification settings and control the type and frequency of communications they receive.

1. Go to My Preferences > Signing and Sending > Notifications.

The list of Sending and Recipient Notifications appears. By default, all notification options are turned on.

2. Clear the check box for any notification that you do not want to receive. Click SAVE.

Learn more about Managing Notifications.

San Francisco State DocuSign emails will always come from the following email address: If you are unsure whether an email requesting your signature is authentic, you can log into your DocuSign account and access the transaction from within DocuSign.

For more information about phishing, please go to ITS’ Phishing Guide. To report suspected phishing activity, please see ITS’ guide on How to report spam and phishing email sent to SF State email addresses.

Sending and Completing a Document

1. Start a new envelope and add documents and recipients as usual, and then click Next.

2. In the recipients list at the top of the page, select a person to add fields for.

3. From the Fields palette at left, click and drag one of the available field types to add it to the active page.

Learn more about Adding Fields to a document.

DocuSign makes tracking the status of an envelope easy and enhances transparency in the process.

You can view the different statuses of your envelopes under Overview on your DocuSign homepage, or by clicking the Manage tab at the top.

Learn more about Envelope Management.

If additional documents are needed, users may add an attachment to certain documents.

Learn more about Attaching and Sending Supplemental Documents.

Senders can make corrections to an in-progress envelope only for recipients who have not yet signed the envelope. This includes correcting recipient information, and deleting, modifying, or adding fields on the documents as needed.

Learn more about Correct Document.

Yes. Comments enhance collaboration as the sender and signer can communicate directly in the context of a DocuSign transaction.

Learn more about Comments Overview.

If an approver declines to sign a document, they must enter a reason for declining to sign. The envelope will be voided for all recipients of the envelope.

Learn more about Declining to Sign.

Managing Account Access

1. If you already have a DocuSign account using your email, you will be presented with a list similar to the one shown below of accounts to choose from.

list of DocuSign accounts associated with one email address

2. Select the SFSU enterprise account when logging in. This will allow you to acces the envelops and documents that are being sent to you for SFSU business purposes.

Action Viewer Sender

Create DocuSign transactions to collect electronic signatures

Yes Yes
Use DocuSign Templates Yes Yes
User DocuSign Powerform Yes Yes
Create and share DocuSign templates No Yes

Create, manage and download DocuSign Powerform

No Yes
Full administrator access to the DocuSign global account No No

You can request for Sender Access by submitting a service ticket here.

DocuSign allows envelopes to be shared between users.

Learn more about Shared Envelopes.

A signing group allows any one member of a predefined group of recipients to open and act on a DocuSign document.

Learn more about Signing Groups.